Have a question about the Indigo Platinum Mastercard®?

  • Who can apply for the Indigo Platinum Mastercard?
    • Anyone who is interested in establishing or rebuilding their credit can apply for the Indigo Platinum Mastercard. If you have not received a valid offer please submit a prequalification request here www.indigocard.com. To be eligible to submit a request for credit, you must:
      i.    Be at least 18 years of age (19 in Alabama); and
      ii.   Have not submitted a request for an Indigo Mastercard in the last 60 days
  • Why should I apply for the Indigo Platinum Mastercard?
    • The Indigo Platinum Mastercard is not a pre-paid card. Your responsible use of the card is reported to all three major credit bureaus and gives you the chance to establish a consistent payment record while enjoying the convenience of a credit card.
  • What are the “Mastercard Platinum Card Benefits?”
    • The Indigo Platinum Mastercard offers cardholders additional benefits, including "Identity Theft Resolutions Services," "Extended Warranty Coverage," and "Price Protection." You'll receive a complete "Guide to Benefits" that details all of the program terms and conditions when you receive your card.
  • What if I have limited credit/bad credit/no credit?
    • The Indigo Platinum Mastercard is a good choice for you! Click here to submit your application for review.
  • How can this card help me build a good payment record?
    • By making regular on-time monthly payments, you can demonstrate the kind of financial responsibility that many lenders look for when evaluating your creditworthiness. And remember, your on-time payment history with the Indigo Platinum Mastercard is reported to all three major credit bureaus.
  • Why is a good payment record important?
    • Establishing a good payment record may help you qualify for better rates on mortgages, car loans, and other forms of credit.
  • Who issues the Indigo Platinum Mastercard?
    • The Indigo Platinum Mastercard is issued by Celtic Bank, based in Salt Lake City, UT.
  • Who is Indigo? Can I trust them?
    • Genesis Bankcard Services, Inc. services the Indigo card which is issued through Celtic Bank. Genesis has a long history of providing access to credit and quality customer service to people just like you.
  • Will I definitely be approved?
    • Although our credit criteria are designed to help many people who are credit challenged, we cannot guarantee 100% approval. We will review your request and application closely to determine whether you meet the qualifications for this offer.
  • When will I receive my card?
    • In most cases, your new card will arrive within 14 business days of being approved.
  • What if I don't receive my card within two weeks?
    • If you do not receive your card within 21 days after being approved, please contact our Lost/Stolen Department immediately at 1-888-260-4532. They are available 24 hours, seven days a week.
  • What will my credit limit be?
    • The Indigo Platinum program promotes the responsible use of credit for both of us. Your credit limit will be determined once your application has been reviewed and approved. See Terms and Conditions for additional disclosures.
  • Can I open more than one account?
    • You may only open one account at this time.
  • Can I transfer a balance to my new Indigo Platinum Mastercard?
    • At this time we do not offer a balance transfer option.
    • Using Your Indigo Platinum MasterCard

  • Can I use my Indigo Platinum Mastercard to get a cash advance?
    • Yes, subject to credit approval, you can use your Indigo Platinum Mastercard for cash advances at many financial institutions worldwide. Please read your Cardholder Agreement (upon approval) for more information on cash advances. Once approved, you may call and request a personal identification number (PIN) to be sent to you in the mail; your PIN allows you to securely access cash at many ATMs.
  • Can I manage my new Indigo Platinum Mastercard account online?
    • Absolutely! Once you are approved and receive your new credit card, you can create a login and password on our secure site,
      www.myIndigocard.com. You can then start managing your new account online.