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Your questions, our answers.

    • Using Your Indigo Platinum Mastercard

  • What are the Mastercard Benefits?
    • The Mastercard Benefits are an additional benefit of the Indigo Platinum Mastercard included at no additional charge. These benefits include:

      Mastercard ID Theft Protection™ - Provides thorough identity monitoring covering your social security number, email addresses, debit cards, credit cards, bank accounts, usernames and passwords for web logins, and much more.

      You can read more in the Mastercard Guide to Benefits which details all of the program terms and conditions.
  • Why was my credit card declined when I tried to use it for a foreign transaction?
    • For the security reasons, foreign transactions may be declined if you do not notify us before using your credit card outside of the U.S. 
      Please call us at 1-866-946-9545 to set a travel alert before you attempt to use your credit card internationally.
  • Will my Indigo Platinum Mastercard offer fraud protection?
    • If your card is lost or stolen, please call 1-888-260-4532 right away. If your card is lost or stolen and used without your permission, you may not be responsible for those charges.
  • Can I use my Indigo Platinum Mastercard to get a cash advance?
    • Yes, subject to credit approval, you can use your Indigo Platinum Mastercard for cash advances at many financial institutions worldwide. Please read your Cardholder Agreement (upon approval) for more information on cash advances. Once approved, you may call and request a personal identification number (PIN) to be sent to you in the mail; your PIN allows you to securely access cash at many ATMs.
  • Can I manage my new Indigo Platinum Mastercard account online?
    • Absolutely! Once you are approved and receive your new credit card, you can create a login and password on our secure site,
      www.myIndigocard.com. You can then start managing your new account online.
    • Credit Protection

  • What is Credit Protection?
    • Credit Protection is an optional program offered with the Indigo Platinum Mastercard. It offers benefits for unforeseen events such as involuntary unemployment, disability, loss of life and more. See the Indigo Credit Protection terms and conditions for details.
  • What are the benefits offered by Credit Protection?
    • Credit Protection offers benefits for the following events: Involuntary Termination from Employment, Disability and Permanent Disability, Loss of Life, Hospitalization, Natural Disaster, and Auto Service of Qualifying Amount. There are eligibility requirements, conditions and exclusions that could prevent you from receiving these benefits, and you may not qualify for some benefits. For example, if you are retired, you will not be eligible for involuntary termination from employment benefits. See the Indigo Credit Protection terms and conditions for details.
  • How do I enroll in Credit Protection?
    • You can enroll in Credit Protection at application, or once you are a cardholder, at any time by signing in to your account online and selecting “Manage Credit Protection”. Enrollment availability subject to eligibility requirements.
  • How do I request Credit Protection benefits?
    • If you are enrolled in Credit Protection, you may request benefits by calling the Plan Administrator at 1-800-693-9571 or visiting our Credit Protection Portal at www.myindigocard.com.
  • What is the cost of Credit Protection?
    • The monthly fee is $1.49 per $100, or part thereof, of the ending balance on your billing statement. The monthly fee will be charged each month to your Indigo Account.
  • Can I cancel Credit Protection?
    • Yes, you may cancel Credit Protection at any time. If you are not satisfied and you cancel Credit Protection within the first 30 days of enrollment, any monthly fees charged to your Indigo Account will be credited.
  • How do I cancel Credit Protection?
    • You may cancel Credit Protection at any time by contacting the Plan Administrator at 1-800-693-9571 or by signing in to your account online at www.myindigocard.com and selecting “Manage Credit Protection”.
  • How do I learn more about Credit Protection?
    • If you’d like to learn more about the Credit Protection program, feel free to call the Plan Administrator at 1-800-693-9571.