Have a Question?

Your questions, our answers.

    • How do I go Indigo?

  • Who can apply for the Indigo Platinum Mastercard?
    • Anyone who is interested in establishing or rebuilding their credit can apply for the Indigo Platinum Mastercard. You must be pre-qualified in order to submit a credit application. To be eligible to submit a request for pre-qualification, you must:
      i. Be at least 18 years of age (19 in Alabama)
      ii. Have not submitted a pre-qualification request in the last 60 days
  • Why should I apply for the Indigo Platinum Mastercard?
    • The Indigo Platinum Mastercard is not a pre-paid card. Your responsible use of the card is reported to all three major credit bureaus and gives you the chance to establish a consistent payment record while enjoying the convenience of a credit card.
  • How do I pre-qualify for the Indigo Platinum Mastercard?
    • Anyone who would like to establish or rebuild their credit can request to be pre-qualified. It takes only minutes to see if you are pre-qualified. Click here to see if you pre-qualify now.
  • What are the Mastercard Benefits?
    • The Mastercard Benefits are an additional benefit of the Indigo Platinum Mastercard included at no additional charge. These benefits include:

      Mastercard ID Theft Protection™ - Provides thorough identity monitoring covering your social security number, email addresses, debit cards, credit cards, bank accounts, usernames and passwords for web logins, and much more.

      You can read more in the Mastercard Guide to Benefits which details all of the program terms and conditions.
  • What if I have limited credit/bad credit/no credit?
    • The Indigo Platinum MasterCard is a good choice for you! Click here to get pre-qualified now
  • How can this card help me build a good payment record?
    • By making regular on-time monthly payments, you can demonstrate the kind of financial responsibility that many lenders look for when evaluating your creditworthiness. And remember, your on-time payment history with the Indigo Platinum MasterCard is reported to all three major credit bureaus.
  • Why is a good payment record important?
    • Establishing a good payment record may help you qualify for better rates on mortgages, car loans, and other forms of credit.
  • Who issues the Indigo Platinum Mastercard?
    • The Indigo Platinum Mastercard is issued by Celtic Bank, based in Salt Lake City, UT.
  • Who is Indigo? Can I trust them?
    • Genesis FS Card Services, Inc. services the Indigo card which is issued through Celtic Bank. Genesis has a long history of providing access to credit and quality customer service to people just like you.
  • Can I apply over the phone?
    • While we offer customer service assistance at 1-866-946-9545 (from 6:00 am to 6:00 pm, Pacific Time, seven days a week), we do not offer an apply-by-phone option at this time. Please click here to get pre-qualified online.
  • Will I definitely be approved?
    • Although our credit criteria are designed to help many people who are credit challenged, we cannot guarantee 100% approval. We will review your pre-qualification request and application closely to determine whether you meet the qualifications for this offer.
  • When will I receive my card?
    • In most cases, your new card will arrive within 14 business days of being approved.
  • What if I don't receive my card within two weeks?
    • If you do not receive your card within 21 days after being approved, please contact our Lost/Stolen Department immediately at 1-888-260-4532. They are available 24 hours, seven days a week.
  • What will my credit limit be?
    • The Indigo Platinum program promotes the responsible use of credit for both of us. Your credit limit will be determined once your application has been reviewed and approved. See Terms and Conditions for additional disclosures.
  • Can I open more than one account?
    • You may only open one account at this time.
  • Can I transfer a balance to my new Indigo Platinum Mastercard?
    • At this time we do not offer a balance transfer option.